Frequently asked questions.
Short, honest answers about the FWX EC135 Turbine Sound Enhancement Mod and Haptic Bass Shaker Mod. If something is missing, email us at [email protected].
Compatibility & Requirements
Which version of MSFS does this work with?
Microsoft Flight Simulator 2024 only. The Turbine Sound Enhancement Mod and Haptic Bass Shaker Mod were built and tested against MSFS 2024. MSFS 2020 is not supported.
Does it work with both Steam and MS Store editions?
Yes, both editions are supported. The installer auto-detects the Community folder for MS Store and Steam.
Note for Steam users: On some Steam installations the package load order needs to be adjusted inside MSFS so the FWX audio takes priority. From v1.42 onward the installer shows an explicit dialog about this step, so you can't miss it.
Do I need any extra helicopter add-on?
No. The Enhancement Mod is compatible with the free Nemeth Design EC135 that ships with MSFS 2024, so you already have it.
Important: The mod is not compatible with the paid HPG H135 or HPG H145 from Hype Performance Group. Please make sure you are flying the free Nemeth Design EC135 before purchasing.
The Haptic Bass Shaker Mod works standalone and is compatible with any 4-blade rotor helicopter in MSFS 2024, not just the EC135.
Do I need a ButtKicker or bass shaker?
The Turbine Sound Enhancement Mod works with any audio setup: headphones, speakers, or transducers. It's explicitly built to be ButtKicker-safe, meaning no unwanted bass rumble inside the cockpit audio.
The Haptic Bass Shaker Mod is designed for ButtKickers, bass shakers, or any haptic transducer. It sends dedicated rotor-pulse signals so you feel the blade rhythm physically in your chair. Without a haptic device the Haptic Engine has no effect, so get the Turbine Sound Enhancement Mod only in that case.
Installation & Setup
How do I install the Turbine Sound Enhancement Mod?
Double-click the installer (.exe) you downloaded after purchase. No ZIP, no extraction. When the installer opens, choose Install. It detects your MSFS 2024 Community folder automatically. Click through the dialogs, confirm the package reorder instructions if prompted, and you're done.
Full step-by-step guide with screenshots: Installation Guide.
How do I uninstall it?
Run the same installer (.exe) you used to install. It doubles as an uninstaller. When it opens, choose Uninstall instead of Install. The Community folder entries for the Turbine Sound Enhancement Mod are removed cleanly, the default EC135 sounds come back, and the Haptic Bass Shaker Mod program is removed from your system. Each installer handles its own product; if you have the Bundle, use the Bundle installer to remove both in one go.
Does it work on Mac or Xbox?
Windows-only. MSFS 2024 is a Windows title for PC and Xbox, and the installer + Haptic Engine require Windows. Xbox cannot install third-party Community addons at all, so this is fundamentally a PC product.
Purchase, Updates & Support
How do I get the files after buying?
Payment runs through Stripe (card, PayPal, Apple Pay, Google Pay, Link, Amazon Pay). After a successful payment you are redirected to a success page and receive an email with a download link. The download can be used up to three times from our download page using your email and order number.
Do I get free updates?
Yes, every version upgrade is free for existing customers. We notify you by email as soon as a new version is available, and your original Stripe download link always delivers the latest build. You can also see what is new on the changelog.
What is your refund policy?
30-day technical refund. If the product does not work on your setup or does not match the demo, email [email protected] within 30 days with your order number. We will investigate and issue a full refund for confirmed technical issues. Refunds are processed manually to ensure fair handling.
Formally, German law removes the statutory right of withdrawal for digital content once the download link is provided. Our technical refund policy is a voluntary goodwill measure in addition to that. We honour it for confirmed technical issues, and refunds are processed manually to ensure fair handling.
Why is the same product on SimMarket too?
Because SimMarket is an established marketplace that publishes quality flight-sim add-ons, and we are proud to be listed there with other respected developers. You get the same product with the same updates. SimMarket adds their marketplace markup, so the direct price on our own site is lower. Buy wherever you feel most comfortable; promotional discounts are only available here.
How do I reach you for support?
Email: [email protected]
I read and reply to every message. Response time is usually under 24 hours (German timezone).
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